Booking Terms and Conditions
If you’re booking a holiday with us, this agreement forms the basis of your booking. It includes all the details about payments, changes and cancellations.
We are a trading division of Globe Active Limited, Company Number 8898748, and our address is 1005/79 Airedale Street, Auckland City, Auckland.
Our Agreement with you sets out what you are legally entitled to expect from us when you buy our travel services. Those travel services are as advertised by us but may also have restrictions set out in our ‘Important Information’ which should also be read carefully. Because we sell a wide variety of travel products, you should read our ‘Important Information’ and these terms and conditions carefully, before you book, to see how they affect your specific travel arrangements made by us.
1.Your Travel Booking
Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments and cancellations. You must be 18 years old and possess the legal capacity and authority to book as the lead name and travel on holidays with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on schedule changes or copies of booking confirmations
In addition, if your holiday includes a flight, you are also responsible for
(a) notifying us prior to the time of booking of any personal circumstances and needs pertaining to a person included in the booking including, without limitation, whether any such person is not self reliant or is a person with reduced mobility.
It is a condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on holiday. Any person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers, but these are explained in the details of those offers.
2.Our Booking process
General:
A booking form is required for each passenger booked to travel with Globe Active Limited. For group bookings, it is the responsibility of the person whose name holds the booking, to ensure that each member of their group is aware of the booking conditions and completes and returns a booking form. Booking forms are required at the time of booking. The information provided on your booking form is essential for your booking details and travel arrangements.
Booking Confirmation
When you ask for your booking to be confirmed and if we accept your booking, we will issue a Final Booking Confirmation and Invoice. A contract will exist between us from the date we issue the Final Booking Confirmation and Invoice or if you book within 7 days of departure the contract will exist when we accept your deposit payment. We may not be able to confirm some of the ground arrangements straight away (e.g. bespoke accommodation, tours etc). In these instances we may issue a Booking Acknowledgement in writing.
A contract for arrangements that have not been confirmed on the Booking Acknowledgement will only be made when we have sent you written confirmation that those additional arrangements have been completed. If there is any change to any of the details discussed at the time of booking, before the Final Booking Confirmation and Invoice is issued, we will notify you promptly of any new or changed details, including a change to the total price (if any). If any detail on the Final Booking Confirmation and Invoice is not correct please tell us immediately. If there is an obvious error on the Final Booking Confirmation and Invoice we reserve the right to correct it as soon as we become aware of it, but we will do this within 7 days of issuing the Final Booking Confirmation and Invoice or, if your departure is within 7 days, no later than 24 hours before you go.
Security bond & Passport Details:
Passport details are required to be held by us and accommodation providers by Japanese Law. By signing this form you agree to provide a copy of your passport if requested and you authorise us to pass on your passport details if necessary.
Travel insurance:
Travel insurance is recommended for all travellers. Medical costs in foreign countries can be very expensive. Travel insurance should be purchased before departure by you. We do not sell Travel Insurance.
3.The Price You Pay
All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices can go up or down. We will be able to tell you the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking.
Deposit:
A minimum refundable deposit of NZD 500.00 per person is required at time of booking.
Certain accommodation providers may require an additional deposit to secure the booking and this will be highlighted on your quote.
Final payment:
Is due no later than 7 days from the final invoice date or immediately at confirmation if the booking is within 90 days. Failure by the client to pay the outstanding balance by the due date may cause the auto-cancellation of the booking whereupon the deposit paid by the client shall be forfeited. Final travel documents will not be released until the booking is paid in full.
Late Bookings:
For Bookings made less than 30 days prior to departure we require the total amount of your holiday package to be paid at the time of booking. This is due no later than 2 days from our final invoice date or immediately at confirmation of the booking. We cannot confirm bookings with our suppliers without this.
Payment option:
Payment can be made by the following methods:
Direct deposit into our bank account, cash or credit card.
Please note that there is a 3% card fee charged when paying with Visa or Master Card.
For payments from non-NZ bank accounts, the deposit charges will be to your account.
Amendment Fees:
We reserve the right to charge these. Once a booking has been confirmed, one amendment can be made free of charge. Any future amendments will charged at NZD30.00 per amendment.
Transfers:
Any transfers missed or not utilised by the client are non refundable. The cancellation policy of each service provider will determine whether a missed transfer can be moved to an alternate time or date.
Cancellations:
All cancellations must be received in writing and will be attended to in our business hours.
Minimum cancellation fees will be charged are as follows:
1. Within 91 days of departure – full deposit will may be forfeited.
2. 90 to 46 days prior to departure – 50% of the total cost may be forfeited
3. Within 45 days of departure – 100% of total cost may be forfeited.
4.If We Cancel Your Booking
We aim to provide your holiday as booked. But if, for example, you do not pay the balance of the holiday invoice on time, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday, except where this is because you have not paid, you can either have a refund or accept a replacement holiday from us of equivalent or similar standard and price, if we are able to offer you one. We will always refund the difference in price if the replacement holiday is of a lower standard and price.
5.If we change your booking details
We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make changes. We reserve the right to do this at any time. We will let you know about any important changes when you book. If you have already booked, we will let you know as soon as we can, if there is time before your departure. Flight timings shown by us are for guidance only and may change. Your Confirmation Invoice will show the latest planned timings. Your actual flight timings will be shown on your ticket (including any e-ticket itinerary), which you should check carefully as soon as you receive it.
6.Major changes to your holiday
Occasionally, we have to make major changes to the transport arrangements or accommodation making up your holiday with us.
If we tell you about any of these changes after we have confirmed your holiday booking, you may either
- Accept the new arrangements offered by us, or
- Receive a refund of all monies paid for the affected part of your holiday.
We will refund you if the revised arrangements cost us less than your original planned booking.
Important Information – events beyond our control
Events beyond our control include without limitation: war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, health risks, technical problems with transport beyond our control or that of our suppliers, changes due to rescheduling or cancellation of flights by an airline or alteration of the airline or aircraft type for reasons beyond our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any other similar events.
What happens to holiday complaints
We can usually sort out any complaints you may have. But if we cannot agree, you can take the matter to an arbitrator under the Arbitration Scheme devised for the travel industry by the Chartered Institute of Arbitrators.
This is a simple way of sorting out complaints and there are limits on the costs you may have to pay. You do not have to appear in person, but can send documents to explain your complaint.
Our responsibility for your holiday
We will arrange for you to receive the holiday that you choose and that we confirm. These services will be provided either directly by us or through independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided to a reasonable standard and as was advertised by us, or as changed and accepted by you. If any part of your holiday is not provided as described and this spoils your holiday, we will try to make amends for that, if appropriate, unless this is due to reasons beyond our control. See ‘Important Note – Events Beyond Our Control’. We take all reasonable care to make sure that all the services which make up your holiday advertised by us are provided by efficient and reputable businesses. These businesses should follow local standards. However, overseas safety standards are generally lower than in the NZ.
A note on Japanese Accommodation
Some Japanese properties may differ from those encountered in Western ski resorts. Whilst hospitality and service levels often surpass Western standards, rooms generally have less furniture and storage space. Japanese properties without ensuites will have shared bathroom facilities. These may be Japanese style segregated communal baths. Japanese ensuites are of a modular design and are generally smaller than in Western Hotlels. Some Japanese properties also allow smoking in common areas and guest rooms. This is all part of the experience!